The British Retail Consortium (BRC) has revealed that Christmas 2018 was the worst for retailers in a decade, with sales showing no year-on-year growth. Like-for-like sales for the period were down by 0.7 per cent, this is the worst December sales performance in 10 years means a challenging start to 2019 for retailers, with Business Rates set to rise once again this year, and the threat of a No-Deal Brexit looming ever larger.

This impacts on future demands for appliance repairs so every add on sales opportunity should be maximised to replace those reducing repairs.