Terms of Use

Thanks for using dasa, our domestic appliance support and advice website!

1. These Terms

You should read these terms of use (Terms) carefully. They apply to your use of dasa and our related services, along with any associated software, applications and technology, available on this website (collectively, Services). You form a contract with us when you use any of our Services. 

By using our Services, you also agree to our Privacy Policy (accessible here). It is incorporated into our contract and forms part of the Terms. 

If you are unhappy with or do not agree with any of them, then you should not use our Services.

2. Who We Are

Who we are. dasa and our Services are owned and operated by NAC (Domestic Appliances) Ltd (our, us or we), a limited company registered in England and Wales (registration number 07531907).

3. Our Services

What Services do we offer? dasa is a digital web-based artificial intelligence solution and website that provides information to help you undertake domestic appliance repairs. As part of our Services, when you interact with dasa, an electronic conversation log (Conversation Log) may be created for you to access the Output later or share the advice with someone else via a hyperlink. Our Services may also accept images as part of your Inputs to our Service (Image Capabilities). Please limit any images you upload to our Services to images of your domestic appliance and its rating plate (the plate on your appliance that identifies things like the appliance’s manufacturer, model number and serial number) and avoid images that include you or any other person.  

What you can do. Subject to your compliance with these Terms, you may access and use our Services. In using our Services, you must comply with all applicable laws and these Terms. 

Where you can use our Services. Currently, our Services are only available to you if you are in the United Kingdom (i.e. England, Wales, Scotland and Northern Ireland). We do not represent that any content available on or through our Services is appropriate for use or available outside the United Kingdom. If you choose to access our Services from locations outside the United Kingdom, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

4.Use of the Services

Our Services are provided for your personal (non-commercial) use only. 

To ensure you can use our Services in accordance with these Terms, you must:

  • be at least 13 years old or the minimum age required in your country to consent to use our Services. If you are under 18, you must have your parent or legal guardian’s permission to use our Services and ask them to read these Terms with you;
  • comply with all applicable laws and our Acceptable Usage Policy (see section 11 below) at all times;
  • not use our Services for any illegal, harmful or abusive activity; and
  • always seek professional support if you need it for your domestic appliance repair. 

5. Monitoring

We may monitor use. We reserve the right to monitor your use of our Services and to disable your access to our Services, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms or if we suspect any unauthorised use or misuse of our Services.

6. Your Personal Information

Privacy. Please help us protect your and others’ privacy by not providing, disclosing, inferring, processing or generating personal data in any Input or Output. 

For further information about how we use your personal information please see our Privacy Policy (accessible here). That policy explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

7. Changes to these Terms

We may amend these Terms from time to time. Every time you wish to use our Services, please check these Terms to ensure you understand the Terms that apply at that time. Any change will be effective immediately when the revised Terms are posted on our website. You should stop using our Services if you do not agree to any changes.

These Terms were most recently updated in August 2024. We recommend that you print and keep a copy of these Terms.

8. Changes to dasa and our Services

We may update and/or make changes to our Services from time to time, for example, to add usage limits on conversations, reflect changes in your needs and/or our business priorities, security updates or any legal or regulatory changes. If you are not happy with the changes, then you can stop using our Services.

9. Suspending or withdrawing dasa and our services

We reserve the right, but have no obligation, to monitor any activity conducted through or in any way related to our Services.

We do not guarantee that our Services, or any content made available by us, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons, including (without limitation) for technical or security reasons. 

We may also deactivate, terminate or suspend your access to our Services at any time: 

  • if we determine you are breaching or have breached these Terms or their spirit;
  • if we determine you have created risk or possible legal exposure for us, the general public, any third party, or any user of our Services;
  • in response to requests by law enforcement or other government agencies;
  • upon discontinuation or modification of any of our Services; or
  • due to unexpected technical issues or problems. 

10. Your rights to use Dasa and our services

As mentioned above, our Services are provided for your personal (non-commercial) use only. That means you should not use them for any business purpose, for example, if you are an engineer providing domestic appliance repairs to your customers you should not use our Services for that purpose. 

You have a limited licence to use our Services. That means, you may not sell, assign, sublicense, grant a security interest in or otherwise attempt to transfer any right in our Services, create any works based on our Services or commercially exploit our Services in any way. This includes (but is not limited to) selling, reselling, reproducing, duplicating or copying our Services and the use of any data mining, gathering or extraction tool. Any of these uses will result in your licence being terminated and you will no longer be authorised to use our Services.

11. Acceptable Use Policy

Our Acceptable Use Policy (set out in this section 11) is designed to prevent fraud and to ensure that everyone who wishes to use our Services can do so safely and fairly.

Prohibited activities. You are not permitted to (or permit anyone else to):

  • use our Services in any unlawful or fraudulent way and/or for any unlawful, fraudulent or inappropriate purpose;
  • market, promote or solicit our Services except as expressly permitted by these Terms;
  • use our Services to harm yourself, minors or anyone else;
  • send us any personal information of children under 13 or the applicable age of consent or allow minors to use our Services;
  • use our Image Capabilities to assist in identifying a person or to solicit or infer private or sensitive information about a person;
  • attempt to undermine the security or integrity of our computing systems or networks or any sites accessed through or via our Services, and you must not attempt to gain unauthorised access;
  • compromise the privacy of others; 
  • harvest or collect data about any other individual who uses our Services;
  • post or transmit any data, materials, content or information which is threatening, false, misleading, abusive, defamatory, derogatory, pornographic or profane, or that contains or promotes any virus, worm, Trojan horse, time bomb or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate or otherwise interrupt or expropriate our Services;
  • tamper, hack, spoof, copy, modify or otherwise corrupt or attempt to gain unauthorised access to the administration, security or proper function of our Services, or the server on which our Services or related materials are stored or any server, computer or database connected to our Services. You will not use robots or scripts with our Services;
  • attempt to or assist anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law);
  • automatically or programmatically extract data or Output;
  • use Output or other content made available through our Services to develop models, solutions or services that compete with our Services; 
  • use our Services in a way that infringes, misappropriates or violates anyone’s rights (for example, like infringing third party’s intellectual property rights or violating any obligation of confidentiality or contractual duty owed to any third party); 
  • represent that the Output from our Services was human-generated when it was not; or
  • reproduce, duplicate, copy or sell any part of our Services in contravention of the provisions of these Terms.

Your Input should conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. 

Breaching this Acceptable Use Policy. When we consider that a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate. This may result in our taking all or any of the following actions (at our sole discretion):

  • suspension or termination of your access to our Services;
  • issuing a warning to you;
  • legal action against you; and
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this Acceptable Use Policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

12. Compatibility

While we strive to make our Services widely available, we cannot guarantee that they are compatible with your device or browser. If you use our Services, your standard data rates will apply.

13. Disclaimers

Content Disclaimers: The Output, any information on dasa or otherwise provided by us as part of our Services is for general educational and informational purposes only and is not intended to amount to advice on which you should rely.  Such information should not be relied upon as a substitute for seeking appropriate professional advice or services, and if you decide to follow any of the guidance you will do so at your own risk. For example, if you use any Output or information we make available to you and damage your domestic appliance, we will not be liable to you for that damage. 

We make no representations, warranties or guarantees, whether express or implied, that the Output, the information on dasa or otherwise provided by us as part of the Services is fit for a particular purpose, accurate, complete or up to date.  We accept no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such information.

Accuracy. When you use our Services, you understand and agree:

  • Output and information provided through our Services may not always be accurate. You should not rely on Output or that information as a sole source of truth or factual information, or as a substitute for professional advice;
  • you must evaluate Output and information provided by us through the Service for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output or information from our Services; and
  • our Services may provide incomplete, incorrect, or offensive Output or other information that does not represent our views. If Output or information references any third-party products or services, it doesn’t mean the third party endorses or is affiliated with us.

General Disclaimers: We make no warranty that our Services will meet your requirements or that the Services will be uninterrupted, 100% secure or error-free, or that defects, if any, will be corrected. We are not responsible for transmission errors or any corruption or compromise of data carried over local or interchange telecommunication carriers.

We care about the security of our users. While we work hard to protect the security of your information, we cannot guarantee that unauthorised third parties will not be able to defeat our security measures or that our Services will be free from bugs or viruses. You are responsible for configuring your devices to access our Services. You should use your own virus protection software.

We do not endorse the promotions, products or services of any third parties, nor do we warrant or validate the accuracy of any third party advertisements, promotions, communications or other materials. We do not assume any responsibility or liability for the accuracy of information contained on any third party web sites.

14. How Far We are Responsible

Foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

When we do not exclude or limit our liability in any way. We do not limit or exclude or limit our liability to you when it would be unlawful to do so. This includes liability to compensate you for: death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or for fraud or fraudulent misrepresentation. You still have the full protections of the laws applicable to you.

Inability to use our Services / reliance on any content.  Subject to the paragraph above, we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising in connection with:

  • inability to use our Services; or
  • use of or reliance on any Output or content displayed on or provided through our Services.

Business losses. We only supply our Services under these Terms for domestic and private use. If you use our Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Events outside our control. We shall not be responsible if the supply of our Services is delayed or prevented by event or circumstances outside our reasonable control.

15. Termination

Our right to terminate. We may end the contract between us, terminating your right to use our Services, if you breach any of these Terms.

We may withdraw our Services. We may stop providing our Services at any time. We will try to let our users know in advance of our stopping the supply of our Services, but we cannot guarantee that will happen.

Your right to terminate. You may cease using our Services at any time by simply stopping your use of our Services.

What happens following termination. On termination of your use or access to our Services for whatever reason, we have the right to delete all data, files or other information relating to you that we store or control for any reason, subject to any applicable laws, including data protection laws. Please see our Privacy Policy (accessible here) for further information.

16. Content & intellectual property

Content. You may provide input to our Services (Input) and receive output from our Services based on the Input (Output). Input and Output are collectively Content. You are responsible for your Input, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant to us that you have all rights, licences and permissions needed to provide Input to our Services. 

Ownership of Content. As between you and us, and to the extent permitted by applicable law, we will own the Content and you hereby assign to us all your rights, title and interest, if any, in and to the Content. 

Ownership Generally. In addition to the Content, we are also the owner or the licensee of all intellectual property rights in our Services, and in the material published on it. This means, for example, that we are free to use them as we see fit. All these works are protected by copyright laws and treaties around the world. All such rights are reserved.

Licence to use content. You may print off copies, and may download extracts, of any page(s) from your Conversation Log for your personal (non-commercial) use. You can also share you Conversation Log with a third party subject to our Terms. You must not modify the Conversation Log or paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics (to the extent any are part of the Conversation Log) separately from any accompanying text.

If you print off, copy or download any part of your Conversation Log in breach of these Terms or otherwise breach our intellectual property rights, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Similarity of content. Due to the nature of dasa, our Services and artificial intelligence generally, the content on any page(s) on dasa and/or your Conversation Log may not be unique and other users may receive similar or identical information from dasa. 

Feedback. We appreciate your feedback about our Services, but you agree that we may use it to provide, maintain, develop, and improve our Services, without compensation to you.

18. Other important terms

Transferring our rights and obligations to someone else. You may not assign or transfer any rights or obligations under these Terms. We may assign or transfer our rights or obligations under these Terms to any affiliate or subsidiary or any successor in interest of any business associated with our Services. If we do, any rights you have as a consumer will not be affected. If you are not satisfied, you have the right to terminate your relationship with us and stop using our Services at any time.  We may transfer our rights and obligations under these Terms to another organisation. We will ensure that the transfer will not affect your rights under the contract you have with us.

Transferring your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

Nobody else has any rights under these Terms. No other person except you and us (and, where applicable, any of our licensors) shall have any rights to enforce any of these Terms.

Illegal and unenforceable terms. Each of the sections and paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Delays in enforcing these Terms. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaching these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later.

Which laws apply to these Terms. The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the United Kingdom in which you live.

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